Whatever the issue, Watad is here to help.
Watad is operated by Formendure Company.
Send a clear description of the problem from your registered email address. Include the order number or short reference if available. Do not send sensitive information by email.
Choose what fits your situation.
Account & sign-in
Sign-in problems, active sessions, account updates or questions about verification status.
Requests & offers
Issues with a quotation request, attachment, supplier offer, order status or delivery evidence.
Payments & disputes
Questions about a financial status or an existing dispute. Do not send card numbers or verification codes.
Keep your request safe and clear.
Describe what happened, when it happened and where you got stuck. Attach a screenshot without card details, verification codes or complete identity documents.
Include
Exactly what happened and when.
The step and screen where you got stuck.
The order number or short reference, if available.
A screenshot with no sensitive information.
Do not send
Your password or one-time verification code.
Your full card number or card security code.
A complete identity document or access key.
Another person’s information unrelated to your request.
Watad will never ask for your password, one-time verification code, full card number, card security code or access key. A message asking for these is not from us. Report it immediately.
Account deletion
Email an account deletion request from your registered address. We stop access and revoke sessions, retaining only records required by law.